Refund and Cancellation Policy

 

Virtual CLASS CANCELLATION

  1. There are no refunds for virtual classes, unless the instructor does not perform the live stream class. In that case, all paying students will receive a full refund.

PUBLIC CLASS student cancellation

1. To cancel more than 24 hours in advance of class time, please contact Blu Moon directly for a full refund.

2. To cancel less than 24 hours in advance of class time, please contact Blu Moon directly to discuss the options available to you.

3. if any student does NOT contact Blu Moon directly by the start of class time and/or is a no-show to class - no refund is available.

PRIVATE CLASS CANCELLATION

  1. Any private class canceled at least ONE WEEK before the start of class will be issued a full refund.

  2. Any private class cancelled between a week and 4 days before the start of class will receive store credit equal to the deposit, to be used on other Blu Moon Art Studio classes or goods.

  3. If a private class is canceled less than 4 days before the start of class, the deposit will be forfeited in full.

Cancellation due to weather

1. A full refund, or class credit equal to the amount paid, will be offered to each student signed up for classes cancelled due to weather.

2. Blu Moon reserves the right to make the final decision on class cancellation due to weather. Students will be contacted by phone or email to notify of cancellations as soon as the information is available.

instructor cancellation

1. A full refund, or class credit equal to the amount paid, will be offered to each student signed up for classes cancelled by the instructor.

2. Blu Moon reserves the right to cancel a class for any reason deemed necessary. Students will be contacted by phone or email to notify of cancellation as soon as the information is available.

 

  1. If you would like to cancel an order for an edible product, you will receive a full refund if the cancellation occurs at least 3 weeks before the product is due.

  2. If you would like to cancel closer than 3 weeks to the due date, a refund is not guaranteed and will be at the discretion of Blu Moon, based on ingredients and labor already spent on your order.

  3. If you receive a product that is faulty, you must return the product for full inspection, within 24 hours of receiving it. A full refund will be sent after inspection shows the fault is from Blu Moon. No refund will be sent if the product is not returned within 24 hours or if the issue is out of the control of Blu Moon.

Refund on physical Products (paintings, cookies, etc)